Isobel Rose Boutique wants you to shop with confidence but please note that we do not offer refund for full price items purchased unless required to in line with the appropriate consumer law.
You can receive an exchange or credit for goods within 7 days of Purchase.
If you would like to return an item simply email us within 2 days of receiving your item through email@example.com
Please note: all garments must be in pristine, ”BRAND NEW “, unworn, unused condition to be eligible for a credit or exchange. All swing tags MUST be on garments.
* If items are not returned in “BRAND NEW,” unworn, unused condition, EXCHANGE OR CREDIT will not be granted.
There is no exchange or credit available for SALE items unless required to in line with the appropriate consumer law.
*Please note that any "faults" will be directed to the manufacturer to assess and either repair, replace or refund on a case by case basis
All Credit notes are valid for 6 months for full priced items only, from the date the item was returned.
A direct exchange can only made if the new garment is the exact value of your original purchase.
If you have requested a replacement which is of a lesser value you will receive a credit for the difference.
If you have requested a replacement of higher value you will receive instructions on how to pay the difference before purchasing.
Your new order must be made through the boutique on 03 9827 4737.
We have a store located at 1/599 Malvern Road Toorak, Victoria to try on all Full Price Styles.
**CUSTOMERS PLEASE NOTE- COUPON CODE 'PICKUP' CAN BE USED ON ALL FULL PRICE PURCHASES, TO SAVE ON POSTAGE COSTS IF YOU WISH TO PICKUP IN PERSON FROM OUR TOORAK, MELBOURNE BOUTIQUE (located at 1/599 Malvern Road, Toorak Victoria 3142)